ARTICLE 1 – PARTIES

This Distance Sales Agreement (“Agreement”) has been concluded electronically between the parties below in accordance with the Turkish Consumer Protection Law No. 6502, the Turkish Code of Obligations No. 6098, the Regulation on Distance Contracts, and the applicable legislation.

1.1 SERVICE PROVIDER – SELLER

Company Name: NTSS Eğitim Danışmanlık Basım Yayın İnşaat Ticaret Limited Şirketi

Registered Address: Beştepe Mah. Nergiz Sok. Via Flat Business Centre Office No: 27-28 Yenimahalle / Ankara – Türkiye

MERSIS Number: 0632037585200012

Telephone: +90 (312) 911 55 66

E-mail: [email protected]

Website: www.ntss.com.tr

Online Learning Platform: www.ntssakademi.com

Hereinafter referred to as “NTSS” or the “SELLER”.

1.2 SERVICE RECIPIENT – BUYER

Hereinafter referred to as the “BUYER”, “PARTICIPANT”, or “MEMBER”.

By electronically approving this Agreement, the BUYER declares that they have read, understood, and accepted all terms and conditions herein.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is to define the rights and obligations of the parties in accordance with the Turkish Consumer Protection Law No. 6502, the Regulation on Distance Contracts, and other applicable legislation regarding the following services purchased by the BUYER through NTSS websites, online learning platforms, or other digital sales channels:

·         e-learning courses

·         virtual classroom courses

·         live online courses

·         webinars

·         digital content

·         consultancy services

·         examination services

·         certification services

·         training materials

·         LMS access services

ARTICLE 3 – SERVICE DETAILS AND ORDER INFORMATION

3.1 Order Information

ARTICLE 4 – GENERAL PROVISIONS

4.1 The BUYER acknowledges that they have been informed in advance regarding:

·         the main characteristics of the service

·         the sale price

·         payment methods

·         access conditions

·         right of withdrawal

·         personal data protection processes

·         certification requirements

·         technical requirements

4.2 The BUYER acknowledges that, by electronically approving this Agreement, they undertake the obligation to make payment.

4.3 NTSS agrees to provide the service within the scope and content specified on the relevant course/programme page.

4.4 This Agreement is concluded electronically and does not require a physical signature.

4.5 Electronic approvals shall constitute legally valid written evidence.

4.6 NTSS reserves the right to make operational changes relating to:

·         course content

·         instructors

·         platform infrastructure

·         course schedules

·         technical processes

4.7 The pre-contract information form and invoice approved by the BUYER form an integral part of this Agreement. Once payment has been completed, this Agreement shall be deemed established, and the CUSTOMER shall be deemed to have accepted all terms and conditions herein.

ARTICLE 5 – FEES AND PAYMENT

5.1 Payments may be made via:

·         credit card

·         bank transfer

·         EFT

·         online payment systems

·         virtual POS systems

5.2 NTSS may work with İyzico or similar authorised payment institutions for payment processing services.

5.3 Credit card details are not stored within NTSS systems.

5.4 For payments made via bank transfer or EFT, the order number must be stated in the payment reference.

5.5 Orders may be cancelled if payment made via bank transfer or EFT is not completed within two business days.

5.6 Instalment payments are subject to the relevant bank’s terms and conditions.

5.7 NTSS reserves the right to suspend access to services in cases of unauthorised payment, chargeback, or suspected fraudulent activity.

ARTICLE 6 – DELIVERY AND ACCESS CONDITIONS

6.1 A user account shall be created for the BUYER following payment confirmation.

6.2 Login credentials shall be sent via e-mail.

6.3 Course access is provided through the relevant LMS platform.

6.4 Course access periods may vary depending on the programme.

6.5 Access to course content may only be obtained through the assigned user account.

6.6 User accounts are personal and non-transferable.

6.7 User accounts may not be shared with third parties.

6.8 NTSS reserves the right to suspend access where multiple individuals are found to be using the same user account.

6.9 The following activities on the training platform may be monitored and recorded:

·         login and logout records

·         course progression activity

·         module access records

·         examination transactions

·         assessment records

·         system activities

·         user activities

6.10 Completion of relevant course, examination, assessment, or project processes may be required for certificate issuance.

6.11 NTSS shall not be liable for issues arising from incorrect or incomplete information provided by the BUYER.

6.12 The BUYER shall be responsible for any additional costs arising from incorrect name, e-mail, telephone, address, or billing information.

6.13 NTSS shall not be held responsible for delays arising from courier services relating to printed certificate deliveries.

ARTICLE 7 – TECHNICAL REQUIREMENTS

7.1 The BUYER is responsible for providing:

·         a sufficient internet connection

·         an up-to-date web browser

·         the necessary hardware

·         suitable software infrastructure

7.2 NTSS shall not be liable for internet interruptions, device-related issues, user-related technical problems, or third-party infrastructure failures.

7.3 Domestic and international cloud infrastructure services, LMS systems, and third-party service providers may be utilised during service delivery processes.

7.4 NTSS does not guarantee uninterrupted or entirely error-free platform operation.

ARTICLE 8 – DISCOUNTS AND CAMPAIGNS

8.1 NTSS may offer various campaigns and discounts.

8.2 Where multiple discounts apply simultaneously, only the highest applicable discount shall be applied.

8.3 Discounts may be limited to specific periods.

8.4 NTSS reserves the right to amend campaign conditions.

ARTICLE 9 – RIGHT OF WITHDRAWAL

9.1 The BUYER has the right to withdraw within 14 days in accordance with applicable legislation.

9.2 However, the right of withdrawal cannot be exercised in the following circumstances:

Upon activation of the LMS account and login to the LMS system;

·         access to digital content

·         opening of any training modüle

·         access to course materials

·         commencement of examination or assessment processes

·         commencement of online learning services

·         In the case of bundled training packages offered and priced as a whole, once the LMS account has been activated and access has been made to any course within the package, the remaining courses may not be cancelled and no refund may be requested.

9.3 The BUYER acknowledges having been informed that access to digital content services may fall within the exceptions to the right of withdrawal.

9.4 Withdrawal requests may be submitted through the following communication channels:

E-mail: [email protected]

Telephone: +90 (312) 911 55 66

ARTICLE 10 – CANCELLATION, REFUND, AND POSTPONEMENT

10.1 Cancellation, refund, and postponement processes shall be managed in accordance with the relevant policies and procedures.

10.2 Fees paid to third-party accreditation bodies relating to examinations and certification processes may be excluded from refund eligibility.

10.3 Course dates may be amended due to force majeure events or operational requirements.

10.4 Where a course is cancelled by NTSS, the paid fee may be refunded or an alternative course may be offered.

10.5 NTSS shall not be responsible for delays caused by banks or financial institutions.

ARTICLE 11 – ACCREDITATION AND CERTIFICATION

11.1 Certain courses may be subject to the rules and requirements of national or international accreditation bodies.

11.2 Certificate issuance is subject to the relevant awarding or accreditation body requirements.

11.3 Purchase of a course does not guarantee certification.

11.4 Unauthorised use of artificial intelligence, plagiarism, ethical misconduct, fraud, or breaches of academic integrity may be treated as malpractice.

11.5 NTSS and/or the relevant accreditation body may apply the following measures where deemed necessary:

·         cancellation of examinations

·         cancellation of certificates

·         suspension of access

·         disciplinary action

ARTICLE 12 – INTELLECTUAL PROPERTY RIGHTS

12.1 All course content, videos, presentations, examinations, documents, and digital materials belong to NTSS or the relevant rights holders.

12.2 The BUYER agrees not to:

·         reproduce content

·         share content

·         publish content

·         sell content

·         copy content

·         make screen recordings

·         use content for commercial purposes

12.3 Course content is provided solely for personal use.

ARTICLE 13 – PERSONAL DATA PROTECTION

13.1 Personal data is processed in accordance with the Turkish Personal Data Protection Law (KVKK) and applicable legislation.

13.2 Detailed information is available within the following documents:

·         KVKK Information Notice

·         Explicit Consent Statement

·         Data Protection Policy

·         Cookie Policy

13.3 Personal data required for training, examination, certification, and accreditation processes may be shared with relevant domestic and international organisations.

13.4 LMS activities and access records may be monitored and retained for quality assurance, security, certification, and audit purposes.

ARTICLE 14 – ENQUIRIES AND COMPLAINTS

The BUYER;

14.1 may access detailed information regarding enquiries, complaints, and appeals processes through the relevant procedures published on the NTSS website.

14.2 Legal information regarding complaints and disputes: Applications may be submitted to the Consumer Arbitration Committee or Consumer Court located either in the consumer’s place of residence or where the consumer transaction took place. Updated information regarding the monetary thresholds applicable for Consumer Arbitration Committees for 2026, as determined annually by the Ministry of Trade, may be accessed through the following link:

https://ticaret.gov.tr/tuketici/tuketici-hakem-heyetleri/tuketici-hakem-heyetlerine-iliskin-bilgilendirme-metni

For the resolution of such disputes, mandatory mediation under Article 73/A of Law No. 6502 must first be pursued, followed by application to the Consumer Courts or, where Consumer Courts are not available, the Civil Courts of First Instance.

ARTICLE 15 – FORCE MAJEURE

Natural disasters, war, pandemics, terrorist incidents, governmental decisions, internet outages, power failures, cyber-attacks, infrastructure failures, software malfunctions, and other similar circumstances beyond the reasonable control of the parties shall be considered force majeure events.

In such circumstances, NTSS shall not be held liable for delayed or incomplete performance of its obligations.

ARTICLE 16 – EVIDENCE AGREEMENT

16.1 The BUYER acknowledges that NTSS system records, log records, electronic data, database records, LMS records, e-mail records, and digital system records shall constitute valid evidence in the event of disputes.

16.2 This clause constitutes an evidence agreement within the scope of Article 193 of the Turkish Code of Civil Procedure No. 6100.

ARTICLE 17 – SEVERABILITY

If any provision of this Agreement is deemed invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected.

ARTICLE 18 – GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws of the Republic of Türkiye.

Consumer Arbitration Committees and Consumer Courts authorised under the applicable legislation shall have jurisdiction in consumer disputes.

For commercial transactions between companies, the Courts and Enforcement Offices of Ankara shall have exclusive jurisdiction.

ARTICLE 19 – EFFECTIVE DATE

This Agreement, consisting of 19 Articles, shall enter into force on the date it is electronically approved.

PURCHASE TRANSACTIONS

☐ I have read and accepted the Pre-Contract Information Form.

☐ I have read and accepted the Distance Sales Agreement.

☐ I have read, understood, and accepted the Cancellation, Refund, and Postponement Policy.

☐ I accept the rules and requirements relating to training, examination, certification, and accreditation processes.

☐ I acknowledge that my user account is personal and may not be shared with third parties..

☐ I acknowledge that unauthorised use of artificial intelligence, plagiarism, fraud, falsification, or ethical misconduct may be treated as malpractice.

LIVE TRAINING / WEBINAR RECORDINGS

☐ I consent to the processing of my audio and visual recordings for training delivery, quality assurance, audit, security, and accreditation purposes where recordings are made during live training sessions, webinars, or online meetings. (Optional)