This training is suitable for the following individuals:

✔ Occupational health and safety specialists

✔ HSE professionals

✔ Managers

✔ Supervisors

✔ Operations teams

✔ Maintenance teams

✔ Process safety personnel

✔ Auditors

✔ Risk management professionals

✔ Incident investigation teams

✔ Technical personnel

✔ Organizations aiming to improve safety culture

✔ Professionals seeking to specialize in RCA

Benefits for Participants

At the end of the training, participants will be able to:

✔ Conduct incident investigation processes systematically

✔ Analyse direct and root causes of incidents

✔ Evaluate human errors and organizational factors

✔ Analyse physical, verbal and written evidence

✔ Apply professional interview techniques

✔ Use Root Cause Analysis (RCA) techniques

✔ Develop corrective and preventive actions

✔ Create solutions to prevent incident recurrence

✔ Contribute to the development of safety culture

✔ Understand the ISO 45001 incident management approach

Benefits for Organizations

This training may support organizations in the following areas:

✔ Reducing workplace accidents

✔ Preventing recurring incidents

✔ Improving safety culture

✔ Reducing operational losses

✔ Strengthening risk management

✔ Supporting organizational learning

✔ Improving legal compliance

✔ Enhancing management system performance

✔ Supporting a proactive safety approach

ELEMENT 1 — Introduction, Definitions and Reasons for Conducting Incident Investigations

✔ Why do we investigate incidents?

ELEMENT 2 — Factors Affecting Incident Occurrence and Investigations

✔ Causes of adverse events

✔ Factors influencing unsafe behaviours

✔ Human error analysis techniques

ELEMENT 3 — Incident Investigation

✔ Priority actions

✔ Incident investigation process

ELEMENT 4 — Information (Evidence) Gathering Through Interviews

✔ P.E.A.C.E model

✔ Barriers to effective interviews

ELEMENT 5 — Root Cause Analysis (RCA)

✔ The 5 steps of Root Cause Analysis

✔ Selection of analysis methods

✔ Root Cause Analysis techniques

1. Registration Process

Registration and payment procedures are completed.

2. Platform Access

Participants receive platform access details.

3. Training Process

Participants can access training materials 24/7 throughout the training period.

4. Training Content and Resources

✔ Training presentations

✔ Training handbook

✔ RCA application examples

✔ Case studies

✔ Technical guidance documents

✔ Practical exercises

✔ Workshops

✔ Additional learning resources

5. Practical Activities

Participants carry out Root Cause Analysis and incident investigation exercises using sample incidents.

6. Assessment

Participant assessment processes are completed.

7. Certification

Successful participants are entitled to receive a digital NTSS Certificate of Achievement.

✔ 30 multiple-choice questions

✔ Examination duration: 45 minutes

✔ Pass mark: 75%

✔ Minimum passing score: 23 correct answers

The assessment is designed to measure participants’ understanding of the knowledge and concepts covered during the training.

Successful participants are awarded the CFPA-Europe Level 2 Incident Investigation and Root Cause Analysis (RCA) Training Certificate of Achievement by NTSS.

Academic and technical support is provided to participants throughout the training process.

✔ Assigned tutor for each participant

✔ Communication support via e-mail

✔ Academic guidance

✔ Mock examinations and feedback related to assessment processes

✔ We aim to respond to participant queries within 24 hours, excluding weekends and cases of force majeure.

There are no formal entry requirements for this training programme.

However, it is recommended that participants have a basic awareness of occupational health and safety.

Training courses can be delivered in the following languages:

✔ Turkish

✔ Participants are expected to follow the training materials regularly.

✔ Completion of practical exercises is recommended.

✔ Active participation throughout the training process is recommended.

✔ Participants should inform us in case of any technical issues.

Learner Terms and Conditions

✔ Please click here for the NTSS Student Terms and Conditions.

✔ Instalment payment options are available.

✔ Discounts may be applied for payments made via bank transfer or EFT.

✔ Payment options and campaign details can be viewed during the purchasing process.

✔ In valid exceptional circumstances, 10% of the training fee may be refunded upon submission of official supporting documents.

✔ If you have any enquiries, please contact our Training Team: [email protected]

✔ If you are not satisfied with your training or our services, please contact us at: [email protected]

Is the training fully online?

Yes. Participants can access the training materials 24/7 through the online platform.

Is the training practical?

Yes. The programme includes real incident analysis and RCA practical applications.

Which RCA techniques are covered?

The programme covers fundamental analysis methods including 5 Why, Ishikawa, FTA, ETA, MORT, STEP, SCAT, Tripod Beta and various other techniques.

Is tutor support available?

Yes. Participants receive technical and academic support throughout the training process.

Is a certificate issued at the end of the training?

Yes. Certificates are issued to participants who successfully complete the training.

Are virtual classroom or face-to-face training options available?

Yes. For group training proposals, please contact us via [email protected] or review our training schedule.