This training is suitable for the following individuals:

✔ Quality management system personnel

✔ Internal auditors

✔ Quality managers

✔ Process owners

✔ Management representatives

✔ Management system consultants

✔ Compliance and conformity professionals

✔ Organisations wishing to establish or improve an ISO 9001 system

✔ Professionals aiming to develop their careers in quality management

Benefits for Participants

At the end of the training, participants will be able to:

✔ Understand the requirements of ISO 9001:2015

✔ Interpret the process approach effectively

✔ Evaluate risks and opportunities

✔ Plan internal audits

✔ Conduct audit processes professionally

✔ Evaluate and report nonconformities

✔ Follow corrective action processes

✔ Prepare audit reports

✔ Apply the ISO 19011 auditing approach

✔ Contribute to continual improvement activities

Benefits for Organisations

This training may support organisations in the following areas:

✔ Improving quality performance

✔ Increasing process effectiveness

✔ Reducing nonconformities

✔ Enhancing customer satisfaction

✔ Improving audit processes

✔ Supporting a culture of continual improvement

✔ Strengthening compliance with international standards

✔ Supporting a risk-based thinking approach

✔ Enhancing internal audit processes

SECTION 1 — INTRODUCTION TO QUALITY MANAGEMENT SYSTEMS

✔ Quality concept and quality management

✔ General information about ISO standards

✔ History of ISO 9001

✔ Benefits of Quality Management Systems

✔ Process approach

✔ Risk-based thinking approach

✔ Quality management principles

✔ Key terms and definitions

SECTION 2 — STRUCTURE AND REQUIREMENTS OF ISO 9001:2015

✔ Annex SL structure

✔ Overview of ISO 9001:2015

✔ ISO 9001:2015 requirements (Clauses 4–10)

✔ Context of the organisation

✔ Needs and expectations of interested parties

✔ Leadership and commitment

✔ Quality policy and objectives

✔ Risks and opportunities

✔ Support processes

✔ Operational control

✔ Performance evaluation

✔ Improvement processes

SECTION 3 — MANAGEMENT SYSTEM AUDITING

✔ What is an audit?

✔ Purpose of auditing and types of audits

✔ Differences between ISO 19011 editions

✔ Principles of auditing

✔ Managing an audit programme

✔ Conducting an audit

✔ Competence and evaluation of auditors

1. Registration Process

Registration and payment procedures are completed.

2. Platform Access

Participants receive their platform access details.

3. Training Process

Participants can access training materials 24/7.

4. Training Content and Resources

✔ Training presentations

✔ Audit practice examples

✔ Case studies

✔ Additional learning resources

5. Assessment

Participant assessment processes are completed.

6. Certification

Participants who complete the course process are eligible to receive a digital certificate of attendance / achievement.

At the end of the training, an optional assessment exam is provided to help participants evaluate their level of knowledge.

The purpose of this exam is solely to help participants identify areas that may require further improvement and review the training materials again if needed.

The exam result does not affect certification. Participants who complete the training process are entitled to receive a certificate of achievement.

Successful participants are awarded an ISO 9001:2015 Internal Auditor Training Certificate of Achievement by NTSS.

Academic and technical support is provided to participants throughout the training process.

✔ Assigned tutor for each learner

✔ Communication support via email

✔ Academic guidance

✔ Feedback related to evaluation processes

✔ We aim to respond to participant queries within 24 hours, excluding weekends and cases of force majeure.

There are no formal entry requirements for this training programme.

However, it is recommended that participants have a basic knowledge of quality management systems.

The training can be delivered in the following languages:

✔ Turkish

✔ English

✔ Participants are expected to regularly follow the training materials.

✔ Completion of practical activities is recommended.

✔ Active participation throughout the training process is recommended.

✔ Participants should inform us in case of any technical issues.

Learner Terms and Conditions

✔ Please click for the NTSS Learner Terms and Conditions.

✔ Instalment payment options are available.

✔ Discounts may be applied for payments made via EFT or bank transfer.

✔ Payment options and campaign details can be viewed during the purchasing process.

✔ In valid excuse cases, 10% of the training fee may be refunded upon application with official documentation.

✔ If you have any enquiries, please contact our Training Team: [email protected]

✔ If you are not satisfied with your training or our services, please contact us at: [email protected]

Is the training fully online?

Yes. Participants can access the training materials through the platform 24/7.

Is the training practical?

Yes. The programme includes audit practices, case studies, and practical exercises.

Is tutor support available?

Yes. Technical and academic support is provided throughout the training process.

Is a certificate provided at the end of the training?

Yes. Participants who successfully complete the training receive a certificate.

Are virtual classroom or face-to-face training options available?

Yes. For group training offers, you may contact us via [email protected] or review our training schedule.